Notification Management

rap-X is designed to maximise the value of your user's time. To this end, we have developed an unusually flexible notifications mechanism, which informs the right people at the right time of key activity, and then guides them to precisely the right location for each workflow process.

Notifications are system generated messages which inform interested parties of relevant activity in rap-X . Users can personalise their settings to ensure that they receive only the notifications they require. The system administrator can configure the global settings for any installation of rap-X. Messages contain links taking the user directly into the item (request, proposal or news) that generated the notification. For example, notifications could be generated in the following situations:

  • you publish a product related news item via rap-X on your website, customers will automatically receive an e-mail containing a summary of the news and a direct HTML link to the details on your web site.
  • your support personnel resolve and close a customer request, customers will automatically receive an e-mail notifying them of the resolution, and a direct HTML link to the details on your web site.
  • you publish a proposal to deliver new features, customers will automatically receive an e-mail with a direct HTML link enabling them to vote support (or not) so that you can accurately assess customer demand.

 

Focused
Personalisable
Configurable