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An enterprise
installation of
rap-X, deployed across multiple sites, provides real-time reporting of unparalleled depth and breadth.
All support issues and service requests are recorded centrally. Requests
can be escalated to supplier organisations. As the enterprise manager,
you have access to all the data generated by individual business units.
Business Unit Activity
- Which business units have the most active participation by end users?
- Which business unit escalates the most requests to suppliers?
- How fast are requests resolved on average, and by each business unit?
Supplier Performance Measurement
- which supplier receives the most bug reports?
- which supplier receives the most enhancment requests?
- How quickly are requests resolved by each supplier?
- Which suppliers are issuing inter-business unit proposals?
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