Better Integration Options

rap-X offers anyone with a basic knowledge of HTML the facility to achieve full integration with their website, and developers have access to a rich Web Services API to facilitate integration with back end systems.

• Custom Views. Template driven subsites which display exactly the data your users needs, in whatever format you like. Editable by anyone familiar with HTML.
• SOAP API. Remote programmatic read/write/update access to rap-X data.

A primary reason that Sun Microsystems selected rap-X was for its integration capabilities. Sun required a customer facing ticketing system that would integrate with their internal change management and their Service Level Agreement applications. rap-X was the only customer support application that provided such extensive and easy to use integration APIs.