Key Features

Help Desk

At the core of rap-X is a sophisticated Help Desk application with email integration, attachments, categories, user-definable fields, full text searching and powerful filtering / reporting tools. Try a range of demos.

Customer Self Service

Simple FAQ and Knowledgebase interfaces allow information locked in your helpdesk to be reused by customers. The Discussion Forum empowers customers to share best practices amongst themselves.

Shared Funding Proposals

Collaborative Proposals to share project costs amongst multiple customers.

Hosted Services

Be up and running within minutes by using our Hosted Service. 30 free trial enables you to test fully without commitment.

Download Products

The rap-X windows installer is bundled with everyone you need to run a robust customer support application from your own machine. Mac or Unix/Linux can download rap-X in Java Web Archive format.

Simple Editable Templates

rap-X uses a very simple template system enabling anyone with basic HTML skills to edit existing interfaces, or to create new ones.

Integration Toolkits and Source code

SOAP, Java and PHP. Source code and APIs for data integration with external systems and email.

i18n

Full internationalization support - one simple translation file. Translations for French, Russian, Portuguese, Polish and Norwegian available.

Multiple Database Support

rap-X supports all popular databases - Oracle, MySQL, SQL Server, Postgres, DB2, etc.