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Custom Views
Configuration Guide
Integration Guide
Custom View Data Model
Reference Objects
The following data objects are made available to one or more page of the Custom Views.
Reference
Object Type
Notes
$category
category
notes
$organisation
organisation
notes
$requestAttachment
requestAttachment
notes
$requestComment
requestComment
notes
$requestPriority
requestPriority
notes
$requestStatus
requestStatus
notes
$requestType
requestType
notes
$requestVote
requestVote
notes
$request
request
notes
$searchResult
searchResult
notes
$user
user
notes
$customField
customField
notes
Reference Object Properties
Category
Usage
Return Value
created
$category.created
java.util.Date
createdLong
$category.createdLong
text
description
$category.description
text
descriptionHTML
$category.descriptionHTML
text
fullPathHTML
$category.fullPathHTML
text
fullPathStr
$category.fullPathStr
text
id
$category.id
text
itemsCount
$category.itemsCount
text/number
name
$category.name
text
nameHTML
$category.nameHTML
text
parent
$category.parent
category
root
$category.root
true/false
timestampShort
$category.timestampShort
text
updated
$category.updated
java.util.Date
updatedLong
$category.updatedLong
text
updatedShort
$category.updatedShort
text
getLinkedPathHTML
( text , text )
$category.getLinkedPathHTML ( text , text )
text
Organisation
Usage
Return Value
address
$organisation.address
text
addressHTML
$organisation.addressHTML
text
categoriesLabel
$organisation.categoriesLabel
text
categoriesLabelHTML
$organisation.categoriesLabelHTML
text
categoryLabel
$organisation.categoryLabel
text
categoryLabelHTML
$organisation.categoryLabelHTML
text
customFieldTitles
$organisation.customFieldTitles
java.util.List
customFields
$organisation.customFields
java.util.List
email
$organisation.email
text
emailHTML
$organisation.emailHTML
text
homeURL
$organisation.homeURL
text
id
$organisation.id
text
name
$organisation.name
text
nameHTML
$organisation.nameHTML
text
phone
$organisation.phone
text
phoneHTML
$organisation.phoneHTML
text
requestLabel
$organisation.requestLabel
text
requestLabelHTML
$organisation.requestLabelHTML
text
requestPriorities
$organisation.requestPriorities
java.util.List
requestStatuses
$organisation.requestStatuses
java.util.List
requestTypes
$organisation.requestTypes
java.util.List
requestsLabel
$organisation.requestsLabel
text
requestsLabelHTML
$organisation.requestsLabelHTML
text
getCustomFieldbyTitle
( text )
$organisation.getCustomFieldbyTitle ( text )
customField
requestAttachment
Usage
Return Value
id
$requestAttachment.id
text
mimeType
$requestAttachment.mimeType
text
realName
$requestAttachment.realName
text
realNameHTML
$requestAttachment.realNameHTML
text
request
$requestAttachment.request
request
size
$requestAttachment.size
text/number
requestComment
Usage
Return Value
author
$requestComment.author
user
authorLoginAndOrgNameHTML
$requestComment.authorLoginAndOrgNameHTML
text
authorLoginHTML
$requestComment.authorLoginHTML
text
comment
$requestComment.comment
text
commentHTML
$requestComment.commentHTML
text
confidential
$requestComment.confidential
true/false
id
$requestComment.id
text
request
$requestComment.request
request
timestamp
$requestComment.timestamp
java.util.Date
timestampLong
$requestComment.timestampLong
text
timestampShort
$requestComment.timestampShort
text
getAuthorLoginAndOrgNameHTML
( text )
$requestComment.getAuthorLoginAndOrgNameHTML ( text )
text
requestPriority
Usage
Return Value
active
$requestPriority.active
true/false
colour
$requestPriority.colour
text
iconHTML
$requestPriority.iconHTML
text
id
$requestPriority.id
text
name
$requestPriority.name
text
nameAndIconHTML
$requestPriority.nameAndIconHTML
text
nameHTML
$requestPriority.nameHTML
text
requestStatus
Usage
Return Value
code
$requestStatus.code
text/number
colour
$requestStatus.colour
text
id
$requestStatus.id
text
name
$requestStatus.name
text
nameHTML
$requestStatus.nameHTML
text
requestType
Usage
Return Value
active
$requestType.active
true/false
colour
$requestType.colour
text
iconHTML
$requestType.iconHTML
text
id
$requestType.id
text
name
$requestType.name
text
nameAndIconHTML
$requestType.nameAndIconHTML
text
nameHTML
$requestType.nameHTML
text
shortName
$requestType.shortName
text
shortNameHTML
$requestType.shortNameHTML
text
requestVote
Usage
Return Value
author
$requestVote.author
user
authorLoginAndOrgNameHTML
$requestVote.authorLoginAndOrgNameHTML
text
authorLoginHTML
$requestVote.authorLoginHTML
text
comment
$requestVote.comment
text
commentHTML
$requestVote.commentHTML
text
id
$requestVote.id
text
priorityIconHTML
$requestVote.priorityIconHTML
text
priorityNameAndIconHTML
$requestVote.priorityNameAndIconHTML
text
priorityNameHTML
$requestVote.priorityNameHTML
text
request
$requestVote.request
request
timestamp
$requestVote.timestamp
java.util.Date
timestampLong
$requestVote.timestampLong
text
timestampShort
$requestVote.timestampShort
text
getAuthorLoginAndOrgNameHTML
( text )
$requestVote.getAuthorLoginAndOrgNameHTML ( text )
text
request
Usage
Return Value
author
$request.author
user
authorLoginAndOrgNameHTML
$request.authorLoginAndOrgNameHTML
text
authorLoginHTML
$request.authorLoginHTML
text
category
$request.category
category
closedDate
$request.closedDate
java.util.Date
closedDateLong
$request.closedDateLong
text
closedDateShort
$request.closedDateShort
text
commentCount
$request.commentCount
text/number
description
$request.description
text
descriptionHTML
$request.descriptionHTML
text
discussion
$request.discussion
true/false
enteredBy
$request.enteredBy
user
enteredByLoginAndOrgNameHTML
$request.enteredByLoginAndOrgNameHTML
text
enteredByLoginHTML
$request.enteredByLoginHTML
text
estimateCost
$request.estimateCost
text
faq
$request.faq
true/false
id
$request.id
text
internalSupRefId
$request.internalSupRefId
text
internalSupRefIdHTML
$request.internalSupRefIdHTML
text
no
$request.no
text/number
notifyDeadlineDate
$request.notifyDeadlineDate
java.util.Date
notifyDeadlineOffset
$request.notifyDeadlineOffset
text
perceivedValue
$request.perceivedValue
text
postedOnbehalf
$request.postedOnbehalf
true/false
priority
$request.priority
requestPriority
priorityIconHTML
$request.priorityIconHTML
text
priorityNameAndIconHTML
$request.priorityNameAndIconHTML
text
priorityNameHTML
$request.priorityNameHTML
text
priv
$request.priv
true/false
requiredByDate
$request.requiredByDate
java.util.Date
resolution
$request.resolution
text
resolutionDate
$request.resolutionDate
java.util.Date
resolutionDateLong
$request.resolutionDateLong
text
resolutionDateShort
$request.resolutionDateShort
text
resolutionHTML
$request.resolutionHTML
text
resolutionUser
$request.resolutionUser
user
resolutionUserHTML
$request.resolutionUserHTML
text
resolutionUserLoginAndOrgNameHTML
$request.resolutionUserLoginAndOrgNameHTML
text
responsibleUser
$request.responsibleUser
user
responsibleUserLoginAndOrgNameHTML
$request.responsibleUserLoginAndOrgNameHTML
text
responsibleUserLoginHTML
$request.responsibleUserLoginHTML
text
status
$request.status
requestStatus
statusNameHTML
$request.statusNameHTML
text
supplier
$request.supplier
organisation
supplierReviewDate
$request.supplierReviewDate
java.util.Date
supplierReviewDateLong
$request.supplierReviewDateLong
text
supplierReviewDateShort
$request.supplierReviewDateShort
text
supportAllowed
$request.supportAllowed
true/false
timestamp
$request.timestamp
java.util.Date
timestampLong
$request.timestampLong
text
timestampShort
$request.timestampShort
text
title
$request.title
text
titleHTML
$request.titleHTML
text
type
$request.type
requestType
typeIconHTML
$request.typeIconHTML
text
typeNameAndIconHTML
$request.typeNameAndIconHTML
text
typeNameHTML
$request.typeNameHTML
text
typeShortNameHTML
$request.typeShortNameHTML
text
updateTimestamp
$request.updateTimestamp
java.util.Date
updateTimestampLong
$request.updateTimestampLong
text
updateTimestampShort
$request.updateTimestampShort
text
votesCount
$request.votesCount
text/number
getAuthorLoginAndOrgNameHTML
( text )
$request.getAuthorLoginAndOrgNameHTML ( text )
text
getCustomFieldValue
( text )
$request.getCustomFieldValue ( text )
text
getEnteredByLoginAndOrgNameHTML
( text )
$request.getEnteredByLoginAndOrgNameHTML ( text )
text
getResolutionUserLoginAndOrgNameHTML
( text )
$request.getResolutionUserLoginAndOrgNameHTML ( text )
text
getResponsibleUserLoginAndOrgNameHTML
( text )
$request.getResponsibleUserLoginAndOrgNameHTML ( text )
text
isFromOrg
(
organisation
)
$request.isFromOrg (
organisation
)
true/false
isSupportedBy
(
user
)
$request.isSupportedBy (
user
)
true/false
searchResult
Usage
Return Value
date
$searchResult.date
java.util.Date
dateLong
$searchResult.dateLong
text
dateShort
$searchResult.dateShort
text
id
$searchResult.id
text
no
$searchResult.no
text
score
$searchResult.score
text/number
title
$searchResult.title
text
titleHTML
$searchResult.titleHTML
text
user
Usage
Return Value
email
$user.email
text
emailHTML
$user.emailHTML
text
fullName
$user.fullName
text
fullNameHTML
$user.fullNameHTML
text
id
$user.id
text
lastLogin
$user.lastLogin
java.util.Date
lastLoginLong
$user.lastLoginLong
text
lastLoginShort
$user.lastLoginShort
text
login
$user.login
text
loginAndOrgNameHTML
$user.loginAndOrgNameHTML
text
loginHTML
$user.loginHTML
text
org
$user.org
organisation
phone
$user.phone
text
phoneHTML
$user.phoneHTML
text
suppierUser
$user.suppierUser
true/false
getLoginAndOrgNameHTML
( text )
$user.getLoginAndOrgNameHTML ( text )
text
customField
Usage
Return Value
active
$customField.active
true/false
boolean
$customField.boolean
true/false
choice
$customField.choice
true/false
choices
$customField.choices
java.util.List
defaultValue
$customField.defaultValue
text
defaultValueHTML
$customField.defaultValueHTML
text
formParamName
$customField.formParamName
text
hiddenFromClient
$customField.hiddenFromClient
true/false
id
$customField.id
text
inputHeight
$customField.inputHeight
text/number
inputWidth
$customField.inputWidth
text/number
mandatory
$customField.mandatory
true/false
noLabel
$customField.noLabel
text
noLabelHTML
$customField.noLabelHTML
text
number
$customField.number
text/number
subtype
$customField.subtype
text/number
text
$customField.text
true/false
title
$customField.title
text
titleHTML
$customField.titleHTML
text
type
$customField.type
text
yesLabel
$customField.yesLabel
text
yesLabelHTML
$customField.yesLabelHTML
text